No. |
Description |
Measurement |
Frequency of Reporting |
Achievement |
Office/Department |
1 |
Successful candidate will get the official intake result through UTeM’s portal immediately after the official announcement by the Minister of Higher Education |
Time period
(1 hour after official announcement made by MOHE) |
Every intake session |
90% |
REGISTRAR |
2 |
Result for study leave application will be informed to the applicant within 7 working days after approval from UTeM’s Study Leave Panel and Scholarship Department, MOHE |
Time period (within 7 working days upon approval) |
Monthly |
90% |
3 |
Staff confirmation result will be notified to designated staff within 7 working days after the meeting of Confirmation Panel and Staff Examination. |
Time period (within 7 working days after meeting) |
Quarterly |
100% |
4 |
Staff/vendor reimbursement within 14 days from the date of completed document received by Bursary. |
Percentage of reimbursement within 14 days. |
Monthly |
100% |
BURSARY |
5 |
Scholarship disbursement to student within 12 days from the date of payment received from sponsor/organiser. |
Percentage of scholarship disbursement within 12 days. |
Monthly |
100% |
6 |
Reference materials ready for circulation within 4 months after acquisition process. |
Number of books processed |
Monthly |
100% |
LIBRARY |
7 |
To provide network services and internal application system which is efficient, secure and reliable to clients with more than 95% access time. |
% of access time |
Monthly |
100% |
COMPUTER CENTRE |
8 |
Resolve 80% of damage and improvement complaints within 2 weeks |
Number of complaints |
Monthly |
100% |
DEVELOPMENT OFFICE |
9 |
Providing students with friendly, proficient and equitable service. |
Questionnaire |
Every early and end of semester |
65% |
STUDENTS & ALUMNI AFFAIRS OFFICE |
10 |
Reimbursement for researchers (mileage claim, purchasing, etc.) within 14 days after complete document received by Bursary. |
Via Integrated Financial Information System |
Monthly |
90% |
CRIM |
11 |
Average waiting time for service counter at Centre for Graduate Studies is less than 30 minutes. |
Questionnaire |
During working hours |
100% |
CENTRE FOR GRADUATE STUDIES |
12 |
To distribute notification letter on Industrial Training to the industry not later than 1 month before commencement. |
Time period |
Annually |
80% |
PJIM |
13 |
Participant wll receive training invitation letter. |
Time period (1 week before training) |
Every training |
90 % |
CENTRE FOR TEACHING AND LEARNING |
14 |
To inform the faculty on the program accreditation result within 2 working days. |
Time period |
After each result is obtained |
100% |
QUALITY ASSUARANCE AND ACCREDITATION CENTRE |
15 |
To conduct investigation on accidents / dangerous occurrences / occupational diseases and complaints on safety and occupational health within 3 days of receiving notice. |
Time period |
Monthly |
100% |
OSHA |
16 |
To inform the participants on their program participation confirmation within 10 working days. |
Distribution of Participant's Participation |
Every training |
100% |
CENTRE FOR CONTINUOUS LEARNING |
17 |
Library provides Institutional Repository services (ePrint) for UTeM's publications |
Number of Processed Material |
Monthly |
80% |
LIBRARY |
Corporate Info 
